This opportunity appeared only for drivers working with the Yandex.Go aggregator, and so far only in one city – Yekaterinburg. As E1 writes, they will be able to ban passengers they don’t like, after which the algorithm will forever hide orders coming from them. There are several reasons for blocking – from problems with payment to refusal to wear a seat belt.
Previously, taxi drivers could only complain about passengers through the support service, which promised to take a closer look at the client. The drivers were not informed how such situations were resolved. They are happy with the new function: according to them, there are “boors and hysterics” who you really want to ban forever.
You can block conflicting passengers who smoke and dirty the interior, as well as those who forget to specify a child seat. You can also be sent to a permanent ban for problems with payment, refusal to wear a seat belt, incorrectly specified address, and for another reason – you need to write it yourself.
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It’s unclear whether the feature will be extended to other cities, but it fits with Yandex’s desire to gently educate passengers. However, drivers are also asked not to use it too often, so as not to lose many orders.
In April, the Central Bank announced that it supports the idea of short-term car insurance OSGOP for taxi drivers, who often refuse the policy due to the high cost. Insurers justify their prices by the high accident rate of taxis.
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